Room was large and comfortable. Wi-Fi was spotty at times. Breakfast was okay.

The courtyard and pool were super inviting! The staff was really nice, but the breakfast area felt cramped and finding the place was tricky. 🏊

Rooms were clean, and their balconies were a nice touch. Loved the free coffee available all day. The pool was clean enough for a dip, and the outdoor space was enjoyable. My daughter loved the lakeside walk nearby!

spacious remodeled rooms, good size bright bathrooms, convenient central location

Check-in process caused confusion!!! A request for a first-floor room should not lead to being placed on the second floor!!! Cleanliness needs serious attention – cobwebs and sticky drawers don't cut it for comfort!!!

No nonsense – just the truth

This unique hotel features spacious, newly remodeled rooms with exceptional bathrooms and a delicious breakfast spread. I was impressed by the helpful staff who provided local tips. The property's central location made it easy to explore nearby attractions. My stay was comfortable, enhancing my visit overall.

We loved our stay at Surestay Plus Hotel By Best Western The Villages! The clean and comfortable Queen Room with Two Queen Beds and Patio on the first floor was perfect for our family. The breakfast was convenient and delicious, and the staff went above and beyond to help us with local tips and suggestions. The central location made it easy to explore all the attractions we were interested in.

Check-in was a bit confusing.

The hotel had an adorable style and was centrally located, making it easy to visit local attractions. The beds in my King Room with Balcony were clean and comfortable. I appreciated the helpful staff who gave me great tips on places to see. Breakfast was pretty good, nice variety of options, but I only had it once. Unfortunately, the check-in process caused some confusion as I had booked a specific room type but got another initially, which was a hassle. Additionally, the pool felt small and may not be ideal for families with kids. Overall, while the stay was enjoyable, better communication regarding room assignments and pool size would be beneficial.

Room was large and clean. check-in took longer than expected. Overall decent stay.

No issues, meets expectations. The friendly staff promptly assisted us with special requests and provided great recommendations. The newly remodeled bathroom impressed with a fantastic shower.

The unique layout creates a pleasant atmosphere, with spacious and clean rooms that feature lovely outdoor spaces. Staff members were responsive and helpful, promptly relocating us when our original room's TV malfunctioned. Breakfast included delicious options like gourmet pizzas, though the dining area felt a bit cramped during peak hours. While everything else was quite good, the check-in process was somewhat confusing.

nice experience but room cleanliness needs attention

The room was clean and comfortable, making it a pleasant place to relax after a long day. I appreciated the cute little patio outside our first-floor room, perfect for enjoying the fresh air. The breakfast offered a nice variety of options that were tasty and satisfying. Additionally, the staff's friendliness stood out during our stay! !

However, I noticed some areas of cleanliness that could use improvement.

my stay at surestay plus hotel by best western exceeded my expectations. the location was perfect for exploring the area while offering a peaceful atmosphere. the breakfast was convenient, and the beds were clean and comfortable.

the sink in the room didn't drain.